Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

No, we only are able to ship to the Contiguous United States at this time.

Question 4

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping on all order to the Contiguous United States.

Question 5

What is your return policy?

Accepted Answer

If you are not satisfied with the merchandise purchased, you may return it to us for an exchange or a refund.  Please contact Customer Service at customerservice@sageautoworks.com to obtain a return authorization number, which is required for all exchanges and returns.  Packages that are received and do not contain a return authorization number will be refused.  Please note the return authorization number issued to you by a Customer Service Representative is only valid for 30 days.  No exchanges or returns will be accepted after this 30 day period. Merchandise must be returned in resalable condition with all original packaging.  This includes instruction sheets, preparation pads, and hardware kits. Sage Autoworks reserves the right to delay or refuse any returns if fraud or abuse is suspected.A prepaid shipping label will be emailed within 48 hours of the return request being authorized. (Collect On Delivery) exchanges or returns are not accepted.Read the full return policy

Question 6

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at customerservice@sageautoworks.com. Orders that have already been processed may not be eligible for changes.

Question 7

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Apple Pay, Google Pay.

Question 8

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

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